RETURNS & REFUNDS

To Return a Product

All full-price purchases are eligible to be returned within 14 days from when you received your order.（For hygienic reasons，Some single-use items will not be allowed）

Returned items must arrive back to us in their original, unused, unaltered, and unwashed condition, and must be returned with the original tags and in their original protective packaging. All returns are subject to inspection before a refund is processed. Returned items that do not meet the above criteria or that are damaged in transit back to us may not be refunded.

A refund will be issued to the original form of payment once your return has been processed. Please note that we cannot refund the original shipping charges or the return shipping costs with the exception of faulty or incorrectly shipped items.

Card companies usually take 1 to 5 days to return the payment back into your account. However, it can take 2 or 3 billing cycles for the refund to show up on your printed credit card statement. Please check with your credit card company.

If you would like to inquire on the status of your return, please provide us with the tracking number provided by your mail carrier and your order number.

Returns can take between 1 to 10 days to be processed for refund from receipt at our facility.

To Return a Damaged or Incorrect Product

If you have received a damaged or incorrect item please email us within 14 days of receipt and include your order number and images of the damaged or incorrect item(s) you received. The return shipping cost will be covered by us or refunded to you. Refunded shipping costs will be for standard USPS first class or international carrier equivalent only and will be for no more than the total shipping amount charged to the customer when the order was placed. Packages sent back using expedited shipping will not receive a full postage refund.

For more information please email us at support info@Xibaromer.com.